Plan and billing

Buying Plus

Plus is a season pass. Get Plus access by going to allstarsondeck.com in your browser. It can’t be bought inside the iPhone app.

In your browser, go to allstarsondeck.com/pricing and tap Get Plus.
If you aren’t signed in, you are taken to the sign-up screen. Create an account, or switch to Sign in if you already have one. After you sign in, On Deck says Taking you to checkout….
Pay on the secure Stripe checkout page. All major cards and Apple Pay work. If you have a promo code, enter it there.
You come back to a page that says You’re on Plus!. Tap Go to schedule.

If the page says Your subscription is being processed instead, your payment went through and On Deck is still confirming it. Go back to the app; Plus switches on by itself in a moment.

Plus belongs to your account, not your device. Sign in on your iPhone with the same email and Plus is there.

Check your plan

Tap your avatar at the top right, then Account settings. Your plan shows in two places: a chip next to your name (Basic or Plus), and the Plan section below it, which reads one of:

On Deck Basic, the free plan, with a See Plus button.
On Deck Plus with Renews and a date: your season pass renews on that date.
On Deck Plus with Ends and a date: renewal is off, and Plus stays on until that date.
On Deck Plus with Gifted to you, Promo access, Complimentary or Free trial, and the date it runs through, if it has one.

Manage or cancel your subscription

If you paid for Plus, the Plan section has a Manage subscription button.

Tap Manage subscription. It reads Opening… for a moment, then opens your billing page on Stripe.
To stop renewal, cancel your subscription there. You keep Plus until the end of the period you paid for, and the Plan section then reads Ends with that date.
Changed your mind? Renew from the same page and the Plan section goes back to Renews.
When you’re done, return to On Deck. You land back on your Account page, still signed in.

If the button says Couldn’t open billing. Try again., tap it again. If it says We couldn’t find your billing account, email support@allstarsondeck.com.

A gifted, promo, complimentary or trial plan you never paid for has nothing to manage, so it doesn’t show the button.

If a payment fails

If a renewal payment doesn’t go through, your plan drops back to Basic and the Plan section says Payment didn’t go through · update your card to get Plus back. Tap Manage subscription and update your card.

Renewal and refunds

There is no monthly option. One season pass covers every competition all season.
It renews at the start of next season. You can turn renewal off at any time, as above.
For a refund, email support@allstarsondeck.com within 14 days of buying your season pass.
Deleting your account cancels a paid plan, and you won’t be charged again. See Your account.

Related: On Deck Plus.