Controlling delays on event day
At an event you run, you decide what parents and coaches see when a hall runs behind. Fan reports still come in, and you can see them, but they only move the times if you choose to let them.
What you control
Section titled “What you control”For each hall, on each day, you pick one of four settings. Fans can always tell which one they are looking at.
| You choose | Fans see |
|---|---|
| Producer delay | The times in that hall move by the minutes you set, with the original time struck through and Set by event staff. Setting 0 shows On time. Setting a negative number shows, for example, 15 min early with Early · Set by staff. |
| Fan reports move times | The times move to what fans report, once three or more fans have reported. The strip says Based on N reports. |
| Show fan reports, keep times | A line in the strip such as Fans: ~12 min and 6 reports · No change. Printed times do not move. |
| Times do not change | Nothing about delays in that hall. You still see the reports on your Live tab. |
Reports from fewer than three fans are never shown to anyone, including fans. Your Live tab says under 3, hidden so you know they exist.
Before the event: the default for halls you have not set
Section titled “Before the event: the default for halls you have not set”Open your event, go to Details, and find Fan delay reports. The setting Before you set a hall on the day, fans see is what any hall without its own setting does. It starts as Show fan reports, keep times, so by default fans see what others report but no time moves until you decide. You can change it here or later from the Live tab.
On the day: the Live tab
Section titled “On the day: the Live tab”On the days your event is running, your event opens on the Live tab. It lists each hall in that day’s published schedule, on a phone-sized screen. The line at the top says what halls you have not set will do, with a Change link.
Each hall has a card:
- Fan reports shows how many fans have reported, and whether those reports are shown to fans or hidden.
- Typical delay is what fans report, about how many minutes behind.
- Latest report says how long ago the last report came in.
- What fans see is a menu with the four settings above, plus Event default. Under it, a line says in plain words what the setting does.
- Fans see now shows the cell exactly as it appears in the fans’ strip. When you change a setting, it switches to Fans will see after you save and shows what fans will see once you save. Nothing changes for fans until you tap Save.
Setting a delay yourself
Section titled “Setting a delay yourself”Choose Producer delay, then set the minutes with the wheel, or tap −5 and +5. The range is 30 minutes early to 120 minutes late. If fans have reported a delay, Use fan estimate fills in their number. Tap Save with the hall’s name on the button.
Fans with the schedule open see the change within about a minute, with no reload.
Mistakes and second thoughts
Section titled “Mistakes and second thoughts”- After a save, a message at the bottom of the screen offers Undo. Undo puts the hall back to what it was, unless someone else has changed it since.
- A hall you set to a delay keeps that delay until you change it. If it was set 45 or more minutes ago, or fans are now reporting a delay 10 or more minutes different, the card says so. When fans have reported a delay, it also offers Update?, which fills in their number for you to save.
- If three or more fans report a delay in a hall you have not set, the card tells you so, so a late hall does not go unnoticed.
Two people on the Live tab
Section titled “Two people on the Live tab”More than one person on your team can use the Live tab at the same time. If you save a hall that someone else changed after you opened it, your save is refused and you see their change. Nothing is overwritten without you seeing it.
If the connection drops
Section titled “If the connection drops”A save that does not go through keeps your choice on the card with a Retry button. Fans still see the old setting until a save succeeds, and the top of the screen says how many halls are not saved.
Moving or removing a team on the day
Section titled “Moving or removing a team on the day”On the days your event is running, a hall’s card on the Live tab has an Edit order button. Inside, you can Move to an open spot or Remove a team. Each hall’s card shows how many of its changes are not sent yet, such as 1 change not sent or 3 changes not sent.
Nothing reaches anyone until you send it. When you tap Done after a change, or close the hall’s order another way, On Deck asks Send this change? and shows who will be told. Tap Send to coaches and fans to send it, or Keep editing to go back to the hall’s order with your change still waiting.
A change you leave unsent stays in a Not sent yet bar at the bottom of every tab of your event, with what fans still see. Tap Review & send on the bar when you are ready. Changes another producer on your team has not sent show in the same bar.
When you send, fans and coaches of the affected teams get a message with the new time and the old one, for example now perform at 2:36 (was 12:54), or removed from the schedule (was 1:12) for a removal. On the fans’ team cards the old time shows as Moved from 12:54 PM under the new time, on the day of the event.
If you send a newer change about the same team, the newer message replaces the older one in their inbox. A team that performs twice that day keeps both messages, one for each performance.
If the Live tab says fan reports move times, set by On Deck
Section titled “If the Live tab says fan reports move times, set by On Deck”Some events are run by On Deck directly, and at those events fan reports move times and the Live controls do not take effect. If the line at the top of your Live tab reads Halls you haven’t set: Fan reports move times (set by On Deck) and you are the event’s producer, ask us to switch your event to producer-run. Only On Deck can make that change. Email support@allstarsondeck.com and name the event.