Claim your gym

Claiming your gym makes you its admin on On Deck. Once the claim is approved you can confirm your teams, invite your coaches, approve families who ask to join, and write the About text on your public gym page, which then shows a Verified mark. It’s free for gyms. Until a gym is claimed, families can follow its teams but can’t join them.

Your gym’s competition schedules are probably on On Deck already, from the events you compete at. Claiming puts your gym in charge of them.

Start a claim

There are a few ways in. They all lead to the same claim.

• From your gym’s page or a team’s page. While your gym is unclaimed, its page and each of its team pages say it hasn’t claimed their program in On Deck yet, followed by Do you run and your gym’s name. Tap Claim it there.
• From a parent or fan. On an unclaimed team’s page, tapping Request to join opens a box titled Invite your gym with a ready-made message and link to send to whoever runs the gym. On the Find your team screen, Copy setup link copies a general claim link.
• From an event producer. A producer running a competition your teams are in can send one invite link to every gym at that event.
• From us. Email support@allstarsondeck.com and we’ll send you one.

If you’re signed out

A claim link opens a page that explains claiming before it asks you to sign in. What it shows depends on the link:

• A link for one gym is headed Claim followed by your gym’s name. If a parent or fan sent it, it says so above the heading.
• A producer’s invite link opens Find your team with the unclaimed teams at that competition. Tap yours.
• A general link is headed Claim your gym.

Tap Continue to claim followed by your gym’s name (on a general link, Get started) to create an account, or tap Sign in under Already have an account? See Create your account. Whichever you do, you come straight back to the claim afterwards, even if you confirm your email on a different device.

If someone sent you a gym’s claim link but you don’t run that gym, tap Back to followed by the gym’s name, under Not the owner?, to return to its page.

Make the claim

1. If the app asks you to Find your program, type your gym’s name and tap it in the results.
2. On Confirm your program, under Your role at followed by your gym’s name, tap Gym owner or director, Coach or Parent team rep. This is required.
3. Optionally, add your gym’s website or Instagram under Gym website or Instagram.
4. Tick the box that reads I’m authorized to represent followed by your gym’s name.
5. Tap Submit claim.

Your role and link help the person reviewing your claim tell who you are. They don’t decide what you can do: an approved claim always makes you the gym’s admin, and you can add coaches and other admins afterwards. See Your staff.

If you have the wrong gym, tap Not your gym? Search for yours. If you came from a producer’s list and picked the wrong team, tap Not your team? Choose a different one instead. If you aren’t the owner or a director, tap Go back to followed by the gym’s name.

If your gym isn’t in the search results, it may not be on On Deck yet: gyms appear once a schedule from an event they compete at is posted. Email support@allstarsondeck.com and we’ll help.

You can have up to 5 claims waiting for review at once. If you manage more gyms than that, email support@allstarsondeck.com and we’ll sort it out.

While we review it

After you submit, the screen reads We’re verifying your claim, and we email you a receipt. A person checks every claim, usually within a few business days, and we email you again when it’s decided. Questions? Reply to any of those emails, or write to support@allstarsondeck.com. Tap Browse competitions while you wait to use the app as normal in the meantime, or Claim a different gym if you picked the wrong one.

Opening the same gym’s claim link again takes you back to this screen, not to a new claim. A claim waiting on one gym doesn’t stop you from claiming another.

When it’s decided

Approved. The email’s Open your gym button takes you to your gym tools, through sign-in if you’re signed out on that device. Opening the claim link again does the same. See Set up your gym. The first time in, you land on your gym’s setup checklist. Your public gym page now shows the Verified mark next to the gym’s name, and families can ask to join your teams. If you already run one gym, you can still claim another the same way.

Not approved. The email says why. Opening that gym’s claim link shows the same message, We couldn’t approve this claim yet, with the reason. Tap Submit again to send a new claim, or write to support@allstarsondeck.com.

Someone else got there first. If another person’s claim on the same gym is approved, we email you, and the gym’s claim link shows the gym’s name followed by is managed. Ask whoever runs it on On Deck to add you as staff, or write to support@allstarsondeck.com if that doesn’t look right.