Your account

Open your account

Tap your avatar (the circle with your initial) at the top right. The menu shows Signed in as and your email, then:

• Account settings opens your Account page.
• Help opens this help center.
• Sign out signs you out.

If you also manage a gym or run competitions, the menu has a Switch profile list as well.

What’s on the Account page

At the top: your initial, your first name, your plan (Basic or Plus) and your email. Below that, in order:

• Plan: which plan you’re on and, if you pay, Manage subscription. See Plan and billing.
• Appearance: choose Auto, Light or Dark. Auto matches your phone or computer’s setting.
• Memberships: the gyms and teams you have joined (see below).
• Sign out.
• Delete account.

Leaving a gym or team

Memberships lists the gyms and teams you belong to, grouped by gym, with your role under each name. If you haven’t joined any, it says You’re not a member of any gyms or teams yet. If you have asked to join a gym’s staff and the gym hasn’t answered yet, the same area shows Request pending at the gym’s name with a Withdraw button, even when you have no memberships yet, and the empty-state line is hidden while the request is waiting. If Withdraw fails, the line stays and says Couldn’t withdraw. Try again.

1. Tap Leave next to the gym or team.
2. Read the note that appears. Leaving a gym also removes you from its teams, and the note lists which ones.
3. Tap Confirm, or Cancel to keep your membership.

If you are the only admin of a gym, Leave is greyed out and a note explains that someone else must be made an admin first.

Leaving a team is different from unfollowing it. To stop following a team, see Follow your teams.

Signing out

Tap Sign out on the Account page or in the avatar menu. Signing out removes your teams and schedules from that device, so the next person to sign in on it never sees your data. On iPhone it also ends any lock-screen countdowns and clears the Home Screen widget.

Forgot your password?

Sign out, then on the sign-in screen type your email and tap Forgot password?. See Create your account.

The app has no screen for changing your name or email address. Email support@allstarsondeck.com and we’ll change it for you.

Delete your account

1. At the bottom of the Account page, tap Delete account.
2. A box titled Delete your account? lists what goes: your On Deck account, the teams you follow, and your plan details. If you pay for Plus, it is canceled and you won’t be charged again.
3. Enter your password to confirm. (If the box asks for your account email instead, type that.)
4. Tap Delete forever, or Cancel to keep your account.

When it’s done, you’re signed out and back on the home screen with the message Your account has been deleted. This can’t be undone.

If deleting fails with We couldn’t cancel your plan, so nothing was deleted, nothing was removed; try again in a few minutes. For any other problem, email support@allstarsondeck.com.